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Tuesday, May 31, 2011

http://www.airlineleader.com/
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11 innovative airlines to keep an eye on in 2011

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Labels: Air New Zealand, Airline, Airline Business, ANA, Asiana, Cathay Pacific, Delta, Emirates, Finnair, KLM, Luftansa, Southwest, Virgin

Customer Satisfaction in the Banking industry: A comparative Study of Ghana & Spain

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Labels: Customer Service, Kano, ServQual

How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment

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Labels: Customer Service, House of Quality, Kano, QFD

Wednesday, May 25, 2011

A Real Customer Service Experience of myself as a stranded Airline Customer

http://www.customersoulutions.com/?p=383
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Labels: Airline, Airline Business, Customer Service, Eyjafjoell Volcano, SQM, Volcanic Eruptions
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