Airlines call flight ban a 'European mess'

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http://160.96.186.100/lib/pdf/2010/Apr/ST2003.pdf

A Real Customer Service Experience of myself as a stranded Airline Customer

http://www.customersoulutions.com/?p=383

5 steps to successful crisis management for airlines, in the age of social media

http://simpliflying.com/2010/infographic-five-steps-to-successful-crisis-management-for-airlines-in-the-age-of-social-media/

[LIVE!] How airlines and EuroControl are conquering Icelandinc volcanic ash through social media #ashtag

http://simpliflying.com/2010/live-how-airlines-and-eurocontrol-are-conquering-icelandinc-volcanic-ash-through-social-media-ashtag/

How Social Media Helped Travelers During the Iceland Volcano Eruption

http://mashable.com/2010/04/22/social-media-iceland-volcano/

How airlines used social media innovatively to battle the ashcloud crisis

http://simpliflying.com/2010/how-airlines-used-social-media-innovatively-to-battle-the-ashcloud-crisis-from-mashable/

"Time-Limited Zone" - New volcano ash flight rules bring hope for angry airlines

http://www.channelnewsasia.com/stories/afp_world/view/1057366/1/.html


Channel News Asia : British aviation regulators brought in measures Tuesday to reduce the airspace closures fiercely criticised by airlines, as European skies were hit by new shutdowns caused by volcano ash clouds....

Europe's volcanic ash response: was it adequate?

http://www.flightglobal.com/articles/2010/04/24/340995/europes-volcanic-ash-response-was-it-adequate.html


"When Iceland's Eyjafjallajökull volcano began erupting on 14 April, European aviation safety authorities were faced with an unprecedented dilemma and took drastic action: to avoid a loss-of-power disaster caused by engine damage, much of Europe's airspace was shut down the next day. Six days and $1.7 billion in airline losses later, flight bans were lifted.

But was the shutdown a massive overreaction or a necessary precaution?............"

Airlines call for changes to EC passenger rights rules

http://www.flightglobal.com/articles/2010/04/23/340999/airlines-call-for-changes-to-ec-passenger-rights-rules.html


Airlines are calling for changes to the European Commission's passenger rights rules to make an exception for the costs associated with feeding and accommodating passengers stranded as a result of the volcanic ash cloud.......