http://www.dearskysteward.com/do-airline-loyalty-programs-deserve-your-loyalty/
http://customerservicezone.com/cgi-bin/links/jump.cgi?ID=1050
http://pivotpointsolutions.net/2009/10/14/snatching-victory-from-the-jaws-of-defeat/
http://customerservicezone.com/Lessons_From_Poor_Customer_Service_Examples/more2.html
Tuesday, June 29, 2010
Monday, June 21, 2010
http://dcaa.slv.dk:8000/icaodocs/
Various down-loadable Regulatory Documents, including the 18 Annexes by the Statens Luftfartsvæsen, Civil Aviation Administration of Denmark.
Directory:
Doc 4444 - Air Traffic Management
Doc 7030 - Regional Supplementary Procedures
Doc 7190 - Location Indicators
Doc 8400 - PANS- ICAO Abbreviations and Codes
Doc 8643 - Aircraft Type Designators
Doc 9082 - ICAO's Policies on Charges for Airports and Air Navigation Services
Doc 9432 - Manual of Radiotelephony
Doc 9562 - Airport Economics Manual
Doc 9859 - Safety Management Manual
Doc 9613 - Manual on Required Navigational Performance (RNP)
Doc 9731 - International Aeronautical and Maritime Search and Rescue Manual
Doc 8168 - Aircraft Operations
Doc 9328 - Manual of Runway Visual Range and Observing and Reporting Practices
Doc 8585 - Designators for Aircraft Operating Agencies, Aeronautical Authorities and Services
Contributed by Wei Jie
Various down-loadable Regulatory Documents, including the 18 Annexes by the Statens Luftfartsvæsen, Civil Aviation Administration of Denmark.
Directory:
Doc 4444 - Air Traffic Management
Doc 7030 - Regional Supplementary Procedures
Doc 7190 - Location Indicators
Doc 8400 - PANS- ICAO Abbreviations and Codes
Doc 8643 - Aircraft Type Designators
Doc 9082 - ICAO's Policies on Charges for Airports and Air Navigation Services
Doc 9432 - Manual of Radiotelephony
Doc 9562 - Airport Economics Manual
Doc 9859 - Safety Management Manual
Doc 9613 - Manual on Required Navigational Performance (RNP)
Doc 9731 - International Aeronautical and Maritime Search and Rescue Manual
Doc 8168 - Aircraft Operations
Doc 9328 - Manual of Runway Visual Range and Observing and Reporting Practices
Doc 8585 - Designators for Aircraft Operating Agencies, Aeronautical Authorities and Services
Contributed by Wei Jie
Thursday, June 10, 2010
Wednesday, June 9, 2010
The business of business class
http://simpliflying.com/2008/the-business-of-business-class/
Since the late 1990s, many airlines have discarded First Class for Business class, or a mix of the two (think Delta and Air New Zealand). Of late, full-business carriers have come and gone (like SilverJet and MaxJet respectively). Now legacy carriers like Singapore Airlines and British Airways are looking to introduce Business-only flights on their long haul routes (click here to see inside the cabins of these airlines). So, what is it that makes business class tick, and how can airlines differentiate their product, as the top tier gets crowded.......
Since the late 1990s, many airlines have discarded First Class for Business class, or a mix of the two (think Delta and Air New Zealand). Of late, full-business carriers have come and gone (like SilverJet and MaxJet respectively). Now legacy carriers like Singapore Airlines and British Airways are looking to introduce Business-only flights on their long haul routes (click here to see inside the cabins of these airlines). So, what is it that makes business class tick, and how can airlines differentiate their product, as the top tier gets crowded.......
Sunday, June 6, 2010
Airlines battle to survive soaring oil prices
http://edition.cnn.com/2008/BUSINESS/06/17/airline.oilprices/index.html
Story Highlights
Story Highlights
- Airlines are passing oil price costs to consumers through ticket price hikes
- Cost-saving measures also include cutting capacity and reducing fuel burn
- Legacy carriers are still seeing strong demand for premium seats
SAVING AVIATION FUEL
http://www.dancewithshadows.com/flights/save-aviation-fuel.asp
How to save aviation fuel? Fly slower!
In the face of skyrocketing fuel prices, airlines are doing what motorists have known for long – that slowing down on the road means saving on fuel.
...and other methods employed by various airlines
FUEL CONSUMPTION STRATEGIES
http://www.avbuyer.com/articles/detail.asp?Id=1132
Aviation Fuel Consumption Strategies:
Aviation Fuel Consumption Strategies:
- Getting the most from your dollar at the pump.
- Getting to altitude efficiency
- The science of engines
- Tips on maintaining efficiency at altitude
The fallacy of airline mergers: Two drunks holding unto each other will not walk straight – Pilarski
http://www.centreforaviation.com/news/2010/06/04/the-fallacy-of-airline-mergers-two-drunks-holding-unto-each-other-will-not-walk-straight--pilarski/page1
The above is a quote of what I told the Wall Street Journal a few years ago when commenting on mergers. Two weak companies joining each other will not miraculously become one strong one. This is worth remembering in light of recent developments in the US where airlines are merging at an increasing rate. The interesting element is that the belief that mergers are good for the industry is an almost universally accepted truth. This opinion paper on airline mergers, 'The fallacy of airline mergers: Two drunks holding unto each other will not walk straight' is by Adam Pilarski, SVP of AVITAS Inc.
The above is a quote of what I told the Wall Street Journal a few years ago when commenting on mergers. Two weak companies joining each other will not miraculously become one strong one. This is worth remembering in light of recent developments in the US where airlines are merging at an increasing rate. The interesting element is that the belief that mergers are good for the industry is an almost universally accepted truth. This opinion paper on airline mergers, 'The fallacy of airline mergers: Two drunks holding unto each other will not walk straight' is by Adam Pilarski, SVP of AVITAS Inc.
Average total annual remuneration for the year of 2008
Ben: This article will be useful to you when doing your Airport Admin project :)
PS:When you need to estimate the wage of our Airport key players
MP's question
*907. Mr Siew Kum Hong: To ask the Prime Minister (a) what was
the average total annual remuneration for the year of 2008 (inclusive
of all bonuses) for political appointment holders and civil servants
whose remuneration is pegged to (i) MR4 benchmark and (ii) SR9
benchmark; and (b) what was the average amount of performance
bonus paid to each of these groups, in terms of the number of months
of salary and also in terms of the absolute monetary figure.
Answer
1. The norm total annual remuneration for the year 2008 for
political appointment holders and civil servants whose remuneration
is pegged to the MR4 benchmark was $1.92 million. This figure
includes the individual performance bonus and all other bonuses for a
typical officer. The norm total remuneration for those pegged to the
SR9 benchmark was $398,000.
2. At these senior levels, a significant proportion of the total annual
salary depends on the individual’s performance and the performance
of the economy. For an officer in the MR4 grade, the individual
performance bonus quantum can range from 0 to 14 months. A
performance bonus of 9 months was used to compute the 2008 norm
salary package (of $1.92 million) for a typical officer on MR4.
However, the actual amount awarded would vary with the officer’s
performance. In 2008, the actual performance bonus paid out for this
grade ranged from 6 to 10 months, with an average payout of 8.33
months or $455,000.
3. For SR9, the individual performance bonus quantum can range
from 0 to 8.5 months, with 4.5 months used for computing the 2008
norm salary for a typical officer. In 2008, the actual performance
bonus ranged from 0 to 6.5 months, with an average payout of 4.82
months or $86,000.
4. The above figures are 2008 salaries. This year, we will see a
drop in total annual salaries. In November 2008, the Government
announced that salaries for political, judicial and statutory
appointment holders and Administrative Officers will see a drop of up
to 19% in 2009. Total annual salaries at the MR4 grade will fall by
18% to $1.57 million and salaries at the SR9 level will fall by 12% to
$353,000.
5. With MTI’s latest GDP growth estimate at 1.5% for last year,
salaries for 2009 will see a further drop. The MR4 salary for 2009 will
now be $1.54 million, a drop of 20% compared to 2008. Salaries at
SR9 will now be $351,000, a drop of 12% compared to 2008. The
2009 salaries are projected salaries for the year. As the salaries are
linked to economic performance, the 2009 salaries may be subject to
further adjustments, given the volatility of the economy
http://www.straitstimes.com/STI/STIMEDIA/pdf/20090119/Reply.pdf
PS:When you need to estimate the wage of our Airport key players
MP's question
*907. Mr Siew Kum Hong: To ask the Prime Minister (a) what was
the average total annual remuneration for the year of 2008 (inclusive
of all bonuses) for political appointment holders and civil servants
whose remuneration is pegged to (i) MR4 benchmark and (ii) SR9
benchmark; and (b) what was the average amount of performance
bonus paid to each of these groups, in terms of the number of months
of salary and also in terms of the absolute monetary figure.
Answer
1. The norm total annual remuneration for the year 2008 for
political appointment holders and civil servants whose remuneration
is pegged to the MR4 benchmark was $1.92 million. This figure
includes the individual performance bonus and all other bonuses for a
typical officer. The norm total remuneration for those pegged to the
SR9 benchmark was $398,000.
2. At these senior levels, a significant proportion of the total annual
salary depends on the individual’s performance and the performance
of the economy. For an officer in the MR4 grade, the individual
performance bonus quantum can range from 0 to 14 months. A
performance bonus of 9 months was used to compute the 2008 norm
salary package (of $1.92 million) for a typical officer on MR4.
However, the actual amount awarded would vary with the officer’s
performance. In 2008, the actual performance bonus paid out for this
grade ranged from 6 to 10 months, with an average payout of 8.33
months or $455,000.
3. For SR9, the individual performance bonus quantum can range
from 0 to 8.5 months, with 4.5 months used for computing the 2008
norm salary for a typical officer. In 2008, the actual performance
bonus ranged from 0 to 6.5 months, with an average payout of 4.82
months or $86,000.
4. The above figures are 2008 salaries. This year, we will see a
drop in total annual salaries. In November 2008, the Government
announced that salaries for political, judicial and statutory
appointment holders and Administrative Officers will see a drop of up
to 19% in 2009. Total annual salaries at the MR4 grade will fall by
18% to $1.57 million and salaries at the SR9 level will fall by 12% to
$353,000.
5. With MTI’s latest GDP growth estimate at 1.5% for last year,
salaries for 2009 will see a further drop. The MR4 salary for 2009 will
now be $1.54 million, a drop of 20% compared to 2008. Salaries at
SR9 will now be $351,000, a drop of 12% compared to 2008. The
2009 salaries are projected salaries for the year. As the salaries are
linked to economic performance, the 2009 salaries may be subject to
further adjustments, given the volatility of the economy
http://www.straitstimes.com/STI/STIMEDIA/pdf/20090119/Reply.pdf
A GOVERNMENT THAT WORKS FOR SINGAPORE
http://news.asiaone.com/a1news/20070409_story20_8.html
PS:When you need to estimate the wage of our Airport key players
- Administrative Service and P/J/S Appointment Holders
- Administrative Service
- Administrative Service Salary Benchmarks
- Salary Revisions - Adjustments for MR4
- Adjustments for SR9
- Adjustments for MP Allowance
PS:When you need to estimate the wage of our Airport key players
Singapore Changi embarks on its 21st century makeover
http://www.centreforaviation.com/news/2008/03/07/singapore-changi-embarks-on-its-21st-century-makeover/
Key Points:
- Changi’s Budget Airport to be upgraded, plans for a fourth terminal and further upgrade of Terminal One and corporatisation for CAAS proceeding (slowly);
- Part of a process of re-engineering for the new global environment;
- Threats not only from major hubs, but also from LCC expansion at KLIA;
- Conservative attitudes mean that corporatisation comes slowly
Enhancing Our Air Hub Status
http://app.mot.gov.sg/data/s_08_03_06a.htm
talking about:
SPEECH BY MRS LIM HWEE HUA,
MINISTER OF STATE FOR FINANCE AND TRANSPORT,
ON AIR TRANSPORT
AT THE COMMITTEE OF SUPPLY DEBATE,
ON 6 MARCH 2008
- continue to push for the liberalisation of the aviation regime
- build capacity to keep ahead of growing demands, and
- measures to encourage airlines to come to Singapore
AIRPORT AND AIR NAVIGATION SERVICES COMMERCIALIZATION by IATA
http://www.icao.int/icao/en/atb/ansconf2000/docs/wp26e.pdf
SUMMARY
The airline industry generally favours commercialising airport and air navigation
entities. It is concerned, however, that the process often leads to increases in the
cost base for charging purposes and thus higher user charges. The Conference is
asked to endorse the need for proper consultation and transparency during the
commercialisation process, independent economic oversight of commercialised
entities, and a neutral dispute settlement mechanism.
SUMMARY
The airline industry generally favours commercialising airport and air navigation
entities. It is concerned, however, that the process often leads to increases in the
cost base for charging purposes and thus higher user charges. The Conference is
asked to endorse the need for proper consultation and transparency during the
commercialisation process, independent economic oversight of commercialised
entities, and a neutral dispute settlement mechanism.
CAAS to be corporatised to help it stay ahead
http://news.asiaone.com/News/The%2BStraits%2BTimes/Story/CAAS%2Bto%2Bbe%2Bcorporatised%2Bto%2Bhelp%2Bit%2Bstay%2Bahead.html
CORPORATISATION OF CHANGI AIRPORT AND RESTRUCTURING OF CAAS - CORPORATISATION MODEL ANNOUNCED
http://app.mot.gov.sg/data/Corporatisation%20news%20release.pdf
Excerpt:
.....Details of the corporatisation model were announced by the Ministry of Transport (MOT) today. The corporatisation process comprised three main areas of focus. These are: role allocation of the nonregulatory functions of CAAS under a new airport company which will undertake the operational functions of managing Changi Airport, running its emergency services and operations and investments in foreign airports. Strategic and regulatory functions such as air traffic services, air services negotiations, safety, service and economic regulation will be retained under the restructured Statutory Board. Corporatisation also requires the establishment of a new regulatory framework for competitive aeronautical pricing, service excellence and timely and adequate investments in capacity. Processes have been worked out to ensure successful transition management of human resources and
operational continuity of Changi.....
Excerpt:
.....Details of the corporatisation model were announced by the Ministry of Transport (MOT) today. The corporatisation process comprised three main areas of focus. These are: role allocation of the nonregulatory functions of CAAS under a new airport company which will undertake the operational functions of managing Changi Airport, running its emergency services and operations and investments in foreign airports. Strategic and regulatory functions such as air traffic services, air services negotiations, safety, service and economic regulation will be retained under the restructured Statutory Board. Corporatisation also requires the establishment of a new regulatory framework for competitive aeronautical pricing, service excellence and timely and adequate investments in capacity. Processes have been worked out to ensure successful transition management of human resources and
operational continuity of Changi.....
Wednesday, June 2, 2010
Jetstar teams up with Air France KLM
http://blogs.crikey.com.au/planetalking/2010/06/02/jetstar-teams-up-with-air-france-klm/
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