The business of business class

http://simpliflying.com/2008/the-business-of-business-class/


Since the late 1990s, many airlines have discarded First Class for Business class, or a mix of the two (think Delta and Air New Zealand). Of late, full-business carriers have come and gone (like SilverJet and MaxJet respectively). Now legacy carriers like Singapore Airlines and British Airways are looking to introduce Business-only flights on their long haul routes (click here to see inside the cabins of these airlines). So, what is it that makes business class tick, and how can airlines differentiate their product, as the top tier gets crowded.......