Two key measures
- Community Index: Numerical calculation based on total Facebook friends, Twitter followers, YouTube channel subscribers & Flickr group members, with a growth-rate factor applied
- Conversation Index: Numerical calculation based on total Facebook comments, Twitter Tweets, YouTube video posts & Flickr photo posts, with a growth-rate factor applied
Identification of Trending Topics and Strategic Opportunities
- Key subjects of SM conversation about luxury auto brands
- Key SM trends affecting luxury brands in general
http://www.forumstrategies.com/pdf/AutoStudy.pdf
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