Monday, September 27, 2010

THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW

Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a
year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland
with the airport some 7 miles to the west of the city centre near to the town of Paisley.
On 30 June 2007, the second busiest day of the year due to the school holidays commencing the previous
day, Glasgow Airport became the target for a car bomb attack, which propelled the airport into the glare of
the world’s media and created severe business continuity issues for the airport.
In line with BAA group requirements, Glasgow Airport has a fully functioning business continuity
management (BCM) strategy. This came into its own during the incident and this case study details the
attack and its repercussions, overviews the response and highlights the lessons learned.

http://www.continuitycentral.com/glasgowairportcasestudy.pdf

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