SITA, a specialist provider of IT solutions to airlines and airports, has revealed evidence from passengers surveyed at six of the world’s busiest airports across five continents, that self-service is fast becoming the norm for passengers from Atlanta to Moscow and that the main challenge to even broader adoption of “do-it-yourself” travel management is baggage.
Dominique El Bez, SITA Director, Portfolio Marketing, said, “This survey confirms that self-service is here to stay with potential for truly explosive growth in emerging markets. Despite low internet penetration in India for example, already almost 20% of passengers at the country’s largest airport, Mumbai International, are using the web to check-in. Overall 57.6% of surveyed passengers used the web to book their flight and 36% checked in on the web or on a self-service kiosk. Willingness to re-use is very high......
http://www.asiatraveltips.com/news08/210-SITA.shtml
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