FACT SHEETS ON CHANGI AIRPORT’S CUSTOMER CENTRIC INITIATIVES

included are:

Initiatives 
1. SWIFT – Service Workforce Instant Feedback Transformation
2. VOTES – Valuing Our Tenants’ Excellent Service
3. Workforce Survey
4. New Tourist Refund Scheme
5. iChangi (mobile application and interactive kiosk)
6. Care@Changi
7. CHANGI Identity
8. Speedpost@Changi
9. Fast Tray Return System
10. Workforce Skills Qualifications and Service Literacy Test
11. Passenger Reconciliation System
12. Taxi Management System and Carpark Information System


http://www.airports.org/aci/ACIAPAC/File/News%20Release%20Docs/News_Members/The%20Changi%20Experience%20Fact%20Sheet.pdf